Delete Your Crimson Account
You can permanently delete your Crimson account from within the app. If you cannot access the app, you can submit a deletion request from the web by contacting Crimson Support.
1. Delete your account in the app
2. Request deletion from the web
If you cannot sign in or no longer have the app, email crimsonappco@gmail.com from the email address associated with your Crimson account. Use the subject Crimson Account Deletion Request and state that you want the account and associated personal data deleted.
For account security, Crimson may ask you to verify control of the account or associated email address before completing the request. Do not send a password, authentication code, government identifier, or payment-card information.
3. Data affected by deletion
Deletion is intended to remove or de-identify the Crimson authentication record, profile, saved study activity, progress, notes, bookmarks, highlights, and content associated with the account. Shared content may require additional processing to remove or de-identify it from conversations, group spaces, moderation records, search indexes, storage, and backups.
Limited records may be retained when reasonably necessary for security, fraud prevention, payment and tax records, legal compliance, dispute resolution, or child-safety and abuse investigations. Retained information is limited to the relevant purpose and kept only as long as reasonably necessary or legally required.
4. Cancel recurring payments separately
Deleting your Crimson account does not automatically cancel a subscription or recurring contribution managed by Apple, Google, RevenueCat, Stripe, or another payment provider. Cancel it through the provider before or after requesting account deletion to prevent future renewal.
5. Need help?
If a deletion attempt fails or you have questions about the process, contact Crimson Support at crimsonappco@gmail.com.